At Prime Peptides, we want every customer to feel confident in their order. If for any reason you are not fully satisfied, we will do our best to make it right.
✅ Eligibility for Refunds & Returns
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Products must be unused, unopened, and in their original packaging.
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Requests must be made within 30 days of delivery.
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Items marked “for research purposes only” may not be eligible for return due to safety regulations.
🔄 Exchanges
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If your order arrives damaged, defective, or incorrect, we will happily exchange it at no additional cost.
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Please contact us within 7 days of receiving your order to arrange the exchange.
📦 How to Request a Return or Refund
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Email our Customer Support Team with your order number and reason for return.
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We will provide you with a return authorization and instructions.
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Once the product is received and inspected, your refund will be processed within 5–7 business days.
⚠️ Important Notes
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Refunds are issued to the original payment method.
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Shipping costs are non-refundable (unless the return is due to our error).
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Customers are responsible for return shipping fees unless otherwise agreed.